Frequently Asked Questions

How do I pay open fines for my child?
Click the "Your Family" button. Select a student from your list. On the right of the page, select "View Open Fines" from the list of links. Click the check boxes of the fines you'd like to pay, and click the "Pay Selected Fines" button. The fines you have chosen will be added to your shopping cart.

How do I find the activities for which my child is eligible?
Click the "Your Family" button. Select a student from your list. On the right of the page, select "View Athletics & Activities" from the list of links. From here you will be taken to a list of athletics and activities for which your student is eligible. If your student is missing any required forms, you can print them out by clicking on the "View Requirements" link. Print out the forms, fill them in, and turn them in to the school.

How can I change my user name, password, or contact information?
Your user name and password are your Skyward Family Access user name and password.  If you change the info. in Skyward, it will upload to this system the next day. You can not change the info. in this system directly.

How can I print fine/fee and purchase ledgers for my student?
Click the "Your Family" button. Select a student from your list. On the right of the page, select "View receipt ledger" or "View fine/fee ledger" from the list of links. This will open a pop-up window listing all fines or all receipts for the selected student. Click the "Print This Report" text link at the top to print out the fine/fee or receipt ledger.

How can I purchase items which are available to my students?
Click the "Your Family" button. Select a student from your list. On the right of the page, select "Products available to Your Student" from the list of links. This will take you to a page displaying only products available to the selected student.

Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Visa, Mastercard, or Discover credit or debit card.
   Note: bank cards and check guarantee cards are not accepted.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.